Joo Casino

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ive been playingat joo casino for…

JOO CASINO stole my winnings of $6496.50ive been playingat joo casino for yearshavent won anything bigexcept for todaythey have this promotionthat if i deposit $65 they add a bonus of $40 and a free spin of 65 on $1 beti used them and won from $100-$300 never had an issuetill i played 5 lion megaways 2 i only have $100the so i played the gamewhicp luckiy i hit the max win in$2 3200x hittinh $6400 found out that all bonus moneymy real money is.50 centsi have a plan in place where is to play the whole winning till i finish tye bonuses to become moneyi played for 3 hours straightmy plan is to bet lowplayed it till whatevers left in the balancei hit free spinsafter free spinswhere it came to the point that i only have $700 bonus money to playthe remaining money is still at $6ki was so excitedcoz im coming close to withdrawing my winningswhen i felt that i already hit the targetthen my winnings is around $6496.50i wasplaying hacksaw look at my balanceallof a sudden $6k was missingmy heart sanki panicki thought someone hacked my accountimmediately message supportwith no warning they said they took all of it all they can say is that i hit the max and im playing with joocasino moneythey apologize and they said theres nothing to be doneright nowi was fuming with angerand coz thats money i wongambling is about luck and i was lucky todaybut they deemed that its not my money after that eventhe $496.50 i cant withdraw andthey suspended my accounti alreadt have screenshots of tey conversation and the screenshot right nowit is so UNFAIR!!!! FEB 12026 where can i go and complain so i can get my money back? please helpi won fairand square!!

Unfortunately within one month…

Unfortunately within one month deposited more 1500 euro lost all those money game many times crashed even got notification to contact support as i contacted support it was ignored and said there is nothing wrong with my account my account shows not verified but in reality my account is already verified since im member for 4 years and today i asked about king of the hill tournament which i had 2nd prize on 07.01 and told the support wagering wasn’t correct without even checking i was ignored after many times i told same he checked and lied and i asked about my account status why its showen not verified and again lied saying all users are showing not verified just ignored i have asked many times for changing my vip status since im high rank vip member in other casino the request was just ignored All rules what is mentioned in casino terms are not correctly applied still uncredited winnings are ignored even joo casino app sent out notification to contact support for crashed games and funds as i checked game provider game history bets i played around 500 euro in one day just losing 115 euro but my balance was 0 euro i tried to talk to support just simple answer everything is okey with your account but like feeling i wasn’t even taken seriously after all activities in one month i made until 6000 euro i didnt withdraw and lost all within 2 hours with 5 eure bets Provided all screenshots and proofs just being ignored

SCAMM…ALERT Do not play here if u want your money

Joocasino hides transactions under false merchant names refuses refunds ignore playera and evades all serious complaints. Reported to Visa/Mastercard AML and Curacao authorities.

I have been with Joo a while…

I have been with Jo a while nowand………..Unfortunately I personally haven’t had a huge winbut with those runs of bad luck comes those good luck runs all worth it god games good servicenever a drama for withdrawalso basically a good casino where I have as much fun losing as I do winning cheers JOOlegends!

To whom it may concern

To whom it may concernI would like to file a formal complaint regarding Joo Casino (operating under Curaçao license 8048/JAZ) for withholding winnings and failing to provide transparent bonus conditions.Summary of the issue: On 12th of December 2025 I played the game Big Bass Secrets of the Golden Lake and won €128.80 as recorded in my official transaction history. Joo Casino credited only €50 claiming a “10× bonus max win limit.” This limitation was not presented to me at the time I accepted or used the bonus. The casino refuses to provide evidence showing the rule was clearly displayed before I played. The game provider and the casino system confirmed the full win amount yet it was manually reduced afterwards. Misleading Representation of Automated Support During the chat the system explicitly stated that I was speaking with a “real agent” even though the behavior and responses were clearly generated by an automated AI/bot. This is especially concerning because the platform initially marked the interaction as AI Agent then later claimed it was no longer automated. This constitutes misleading communication during an active dispute regarding withheld funds. I request that you clarify whether: The support agent was human or automated and why an automated system is presented as a human agent.I will include this as part of my documentation if escalation becomes necessary.I am submitting supporting documentation including: Screenshots of the transaction history showing the full win amount Screenshots of my remaining balance A full transcript of the chat with the support team Evidence that the max win rule was not displayed before gameplayRequest to the regulator:I respectfully request that the regulatory authority review this case and require the operator to: Provide proof of transparent bonus condition disclosure Release the withheld portion of my winnings (approximately €78.80) Review the operator’s communication practices regarding artificial agents posing as human staffThank you for your time and assistance.SincerelyMartin Barbier

I’am waiting on my cashout 1600for 2…

I’am waiting on my cashout 1600for 2 days and is still pending…i tried multiple methods

This site is so trash I played once and…

This site is so trash I played once and never again.. Theres a reason no one knows who Joo casino is.. hit multiple bonuses none paid these guys are greedy crooks... instead of paying you they would rather give you dead bonuses cause theyre greedy little rats... not giving these rats another penny.. if they were smart they could have let me win and made alot more off me but they way to greedy.. and I bet all these reviews are paid cause no way anyone in the right mind would give this clowns 5 stars

Great atmosphere and very fair game…

Great atmosphere and very fair game outcomes ❤

DO NOT SIGN UP WITH THIS CASINO

They wont pay bonuses you are entitled to when entering bonus codes and will try tell you that you didnt enter the code. If you win a decent amount they will repeatedly ask you to do verification and no matter how many times you do it and get confirmation they will decline it. DO NOT sign up and lose your money .

Top Service und faire Spiele 👍

Joo Casino has an extensive selection of over 2500 games to keep you entertained. From slots to live dealer titles there’s something for everyone regardless of their preference. All you need to do is register on the platform deposit and choose your preferred game to play for real money.

Joo Casino has an extensive selection…

Best CasinoI would definitely recommend this casino to others. They have a great selection of games. Good service with customer support. And they have awesome bonuses and promotions available. One of the best dama Casino.

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You have to wager 3x your deposit to be able to withdraw your money. Then you wager 3x the amount and still cant withdraw. What type of casino wont let you have your own money back? Scammers! I tried to deposit some money. It didnt show up in my account so I tried it again. Later looked and both went through. Then I couldnt withdraw any of it because I needed to wager it all 3 times the amount!?!?! Then I wagered it on all sorts of things and withdraw option never came up. Absolutely untrustworthy

Scammers

One star is too much. After I deposit I get emails with bonus codes for first deposits. I’m asking the support if I’m qualified and get the answer yes. Used it and it wasn’t credited 7 chats later the casino says my fault. Customer support takes ages to answer. Don’t play here

One star is too much

I completed the bonus wagering requirements at JoCasino and the system confirmed it by converting my bonus into real money (€125). I then requested a withdrawal – but it was rejected.Support claimed I “violated the terms” because I used the Bonus Buy feature. However this rule is not mentioned clearly in their terms and conditions. I never bet more than €0.10 per spin – Bonus Buy just triggers a feature it doesn’t change the stake. The system allowed it no warning was shown and the bonus was marked as completed.When I asked for clarification the support agent just repeated “Bonus Buy is a bet” and refused to point out where this is stated in the rules. No transparency no fairness no real help.I feel misled and disappointed. I’ve already filed complaints with licensing authorities and consumer protection platforms.

I completed the bonus wagering…

Good Casino offers a variety of games and nice bonusses. Support is fast and always there to help

Great

From a personal experience this site is amung one of the worst Ive ever played there is no winning and when I say that I mean you do not win anything if you wanna be sitting at home feeling scammed just deposit your money into joo casino

From a personal experience this site is…

very nice casino good support and nice casino design :)

very nice casino good support and nice…