User Reviews (24)
Website User
I w tried withdrawing for another 4 sites that are dodgy 4 months and waiting on galaxy spins 3 and Mr thrills
I ve tried withdrawing for a week on here another 4 months tried bank transfer and bitcoin on another site now and still saying wait for me Ive sent my Id stuff to galaxy spins3 scam must be because thee other sites owe me 1200 and getting nowhere how are these scam sites allowed to run?
martyn
Absolutely shocking casino
Absolutely shocking casino do not use them under any circumstances. They will let you deposit whatever you want but if you try and withdraw good luck receiving your money. If I could give zero stars I would. These not on Gamstop casinos are scum and praying on the vulnerable. It might be hard to not gamble but spend your money elsewhere.
Henrik Boo
Withdrawal wait time ludicrous
Waited a week so far for a withdrawal and when questioned about what stage it is at I just keep getting generic useless and impersonal responses. Quick to zap money for a deposit but when it comes to fair winnings then they shy away. Will update with the outcome but as it stands I would avoid completely.
Marissa
guys u gonna end up like me i read the…
guys u gonna end up like me i read the reviews before playing and i didn’t take it serious i deposited and won 600£ im still waiting to get my withdrawal for 3 months now trust me like everyone else in reviews i ended up 😂 Just spoke with them right now
martyn
DO NOT DEPOSIT
DO NOT DEPOSIT - owed £2100 and been over 21 days - stupid automated message all the time cut you off if they don’t like what you say- RUDE SCAMMERS! AVOID AVOID AVOIDlots of sister sites too- AVOID
Website User
If I could put zero stars I would
If I could put zero stars I would. been waiting since October for a £600 payout same generic message every time you try speak to them site is a scam stay well clear will never use this site again
Marissa
Avoid at all costs
Avoid at all costs ! I originally commenced a withdrawal back in September after sending tens of emails the only responses I received were cut and paste delaying tactics. These included vigorous security checks backlogs and other lies. I also chased my withdrawal via web chats but customer assistance was useless they are obviously out sourced and have no idea whats really happening with my withdrawal. Again they used the same cut and paste responses (once I received a reply relating to a gaming issue which had obviously been pasted into the wrong window) these were repetitive and often rehashed the same responses relating to work load and security. They often told me to email support (who seldomly replied and never with any useful updates) or would say they have escalated the issue with finance and it will be given priority attention but never was. Eventually after 3 months of chasing the money returned into my account balance so i chose a different method of withdrawal with fingers crossed. This time after 40 days of chasing I decided to cancel my withdrawal and spent the lot in order to close my account with no outstanding balance. So I have no idea where these scammers are based so I could not take it any further. Customer services would often end the chat abruptly be generally rude unhelpful and antagonistic. Youve probably arrived on Trust Pilot too late and have already been stung by this gaming site - if not avoid GalaxySpins dont let the slick profession web site look fool you these people are literally bandits.
muhamed
Not Scam Casino - Its MAFIA!
Completely unreliable casino winning is impossible thats a fact. Aside from that I had myself self-excluded over six months ago but I still receive at least three emails and three SMS every week. Ive sent them probably 20 messages over time asking them to stop but they ignore everything. Can anyone help me? Who can I turn to?
Sarah Daniels
STOP SCAMMING PEOPLE
At first it was great and I won and got paid within 8 hours woohoo.2nd withdrawel still waiting this is month 2! Get told the same thing over and over again security checks!!! Still waiting for my £200.I have played whilst waiting but you cant withdraw if you have another withdrawel in progress!!!Galaxyspins you are the worst!!!Since my 1st withdrawel I have done a 360° if you could pur no stars you would be -1000.STOP SCAMMING PEOPLE
Christine
Had some problem to get my withdrawal…
Had some problem to get my withdrawal at first but after I changed method for withdrawal I have had no problem.
David Hyde
DEITFUL SITE
DEITFUL SITE - AVOIDEMAIL I HAVE SENT TO GALAXYSPINS AND KNOWN ASSOCIATES...As you are obviously a scam site and only send out generic responses and no real information or answer any direct questions I must now inform you of the following I have passed on and on behalf of everyone you have ever conned I will continue to pass this message on...I want to make you aware of a deceitful game site you advertise on your site. Please read the transcript of the chat I sent to your support department earlier today. I know you cannot take responsibility for another site and I would not expect you to however I would urge you to reconsider your association with Galaxy Spins due to the impact this could have on yourselves. I am sure you would agree that it is important for people to feel secure in using your site to access reliable and safe games and by promoting sites like Galaxy Spins could potentially damage your reputation.
Nik
If I could do minus stars I would!!
If I could do minus stars I would!!! Won £100 on 1st June 24 and still no money received. Same useless messages from customer service chat with no real answer.100% SCAM site and will never deposit again and warn everyone I can to stay away from the site!! Quick enough to take money but no intentions of paying out!!!
Paula Kane
Im waiting for the withdrawal 465£…
Im waiting for the withdrawal 465£ almost 3 months. Live chat = copy&paste same useless information.Dont deposit money because withdrawals doesnt work.
Henrik Boo
withdraws over a month wait?
Past the 21 stated working day withdraw time and the continual message is we are conducting our usual security procedures we will email you if we need more information.No emails yet. Some long security procedures.Keep in mind this does not include weekends and holidays so more like 30+ days.
C Bray
Scam site
Scam site! They took money out of my account that I did not authorize. Bank statement says NIGERIA. I had 3 transactions £20-£30 each come out!! Reported as fraud to my bank and had to cancel my card.
Anna Greenhalgh
Day 30 of not being paid out
Day 30 of not being paid out. Put in £20 won £200...lucky I didnt win anymore because you can only win 10x your deposit amount. Asked chat how long its going to take they said be patient it takes 7-21 working days then she got bored and ended the chat. Ive surpassed the 21day limit so went back to chat but apparently Ive got to be even more patient. Edit. Been paid today took a while but at least they pay out.
Dawid Jelonek
Aboard scam confrmed its a con
Aboard scam confrmed its a con
David
Awful experience
Awful. If u get a bonus on this site. You will win like a 3x etc. Ive emailed and been chatting to chat about closing account and just get ignored! Or they give u money to spend just to make u play. I even Unsubscribed from emails and Im still getting them?. Such a scam site leave alone.
Matthew S
DO NOT DEPOSIT absolute scam site
DO NOT DEPOSIT absolute scam site deposited won tried to withdraw said between 7 to 21 days ! Then it cancelled the withdrawal. Chat agent cant be ar**ed and closes chst mid conversation. Took ages to close account and to top to it off subsequent to account closure fraudulent transactions on my bank - reported and card cancelled
Andrew B
Steer clear dont join up
Wouldnt recommend this site to anyone. Its hard to win anything and withdrawal is a joke. I withdrew £100 on 14th of April waited almost a week just to see withdrawal had been cancelled then put back into pending on the 18th Ive emailed and gone on live chat just to be told nothing they can do Ive just gotta wait well today is 24th and its still stuck in allocated / pending. Got to point that I obviously aint gonna see this payment.
John tibbs
customer
TTReview
Kerry
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