Slotastic

My Personal Experience Was Terrible

I will not speak as to the experiences other people had or will have at this site. I will merely speak as to my own. Admittedly my experience is over two years old but Trustpilot has only been on my radar more recently and people still need to be put on notice.Deposited $150. Redeemed slot coupon. Bet limit was $10. Kept my wagers to $5. Met rollover. Got to $4770. Requested payout. Payout was rejected.Slotastic claimed 3 of my ~3500 bets were over the $10 limit. This was most likely the result of me toggling from another window and accidentally activating extra paylines when I did so without being aware. All my over-limit wagers were after I had won $5000 on a spin. Betting big especially early can give a player an unfair advantage but that was simply not the case here. I was essentially locked into the meeting the rollover in full and I wouldve derived no strategical benefit from wagering over the limit at that point. I did not become aware of the over-limit wagers until after I had cashed out and frankly the setup of Slotastic is rather conducive for accidental bet sizes to happen. There were no locks in place. Some games when you reopen or refresh them automatically reset your bet size to maximum which you could easily overlook momentarily. Also if you accidentally clip a pay-line marker every lesser pay-line becomes activated which quickly and inconspicuously balloons your bet size.Slotastics rule was worded The maximum bet for all bonuses (including cashback) must not exceed $10. Any winnings plus bonus amounts derived from bets higher than this limit will be voided. All 3 of the $11+ bets were losers. Thus I derived no winnings from them and do not consider their rule applicable here. This I consider to be the most important point. Further I do not consider the wording of their rule to be ambiguous. I will go into great minutiae on that point. If Slotastic had simply stated the maximum bet was $10 I would consider their ruling harsh but ultimately justifiable.Even after multiple detailed communications essentially Slotastics only response was Whether or not winnings were had from the specific bet if bets above $10 are made when a coupon is active the winnings are voided. They chastised my playing style i.e. the 3 accidental bets. They reiterated I be familiar with the T&C. I had always bet well below the $10 max bet throughout all my deposits.Only after extensive public pressure did Slotastic budge from their position. Even so they did not make right. They admitted I had a valid case but reinstated less than half my win. They tested how this response played with the public. A solid majority agreed with my position. Some felt the rule a bit ambiguous. Some felt it was an industry standard an over-the-limit bet got your balance voided. As I see it if there were any ambiguity (there wasnt) the norm is for that ambiguity to benefit the party that didnt write the rules. Otherwise thered be an obvious incentive to write ambiguous rules. Also any specific rule should override any industry norm. Slotastic was satisfied a minority opinion was adequate enough that it would be more profitable for them not to pay the rest. Casinomeister deemed the response generous. Casino Guru ruled against them. To me Slotastics response is a classic example of a casino probing around to see what they can get away with in an environment of lax oversight where there is little downside for them to do so. Continuing on that thought see my extensive reviews on Casinomeister Ask Gamblers and Casino Guru.I went on record that I refused to dignify Slotastics response. All these years later I still have collected nothing. I may choose to stop making periodic $0.01 bets for 6 months so that my balance is voided. I said years I ago I would not relitigate this case further. I do not consider this post litigation. I consider the situation hopeless. Slotastic later updated their rule to reflect how they actually act. Their new rule validates the voiding of all promotion winnings in all circumstances where any bet over $10 is made before playthrough is completed.

False advertising

False advertising. And contradictive rules. Email specifically stated no deposit required. Code must have deposit to complete.

They will allow you to deposit but dont pay out

Two times I was denied a payout. The 1st one about 2 months ago I will admit was my fault. I didnt follow the maximum bet limits. Then there was a 2nd most recent one 3 days ago that was denied. The reason was because of the max bet rule from over 2 months ago. Which 1 has nothing to do with the other. So thats 2 payouts that were denied but my deposits were accepted.

This casino is shady

This casino is shady. I had won a couple thousand after completing the $2415 play through. They found a reason not to pay meas I assumed they would. Theyre always going to find a reason not to pay out when its more than $1000. I wont go back. There are many more online casinos that will actually payout no matter how much you win. Do yourself a favor deposit your money at a more reputable online casino.

If you win they will cut you off from any bonus or promotion. Doesnt matter how many years youve played there. There is no loyalty with this casino.

They cut me off completely. No bonuses or promotions. They led me to believe the problem was software. I knew better and simply asked how much I has to deposit to get bonuses again. They couldnt answer. After trips to customer service they finally came clean. Fact that Ive been a customer for years made no difference. I asked for my account to be closed and they did.

Made a deposit and received a 250%…

Made a deposit and received a 250% bonus ... However the play thru was almost $3000!!!! I thought Id never do it... But I did. I had to wait till I got my balance up to $200 to make a withdraw because the fees are so high!! I entered bank infocredit card infodrivers license... And waiting on verification..... I just pray that I will receive a check in the next month!! The other sites I use give me my withdraw in 48 hours directly back by the form of payment I make my deposit .. I do not like the set up Im on slotastic... But the games are good...

Pretty awesome

Pretty awesome

Great platform Sunday 300% is awesome got it up to 16k

Great platform Sunday 300% is

Ive been with slotastic for about…

Ive been with slotastic for about 7years now. The deposit are easy and Ive never had a problem with withdrawals. This better than traveling to the local casino in town. Everybody should give them a try.

Best bets

Best bets. Just trust this website

Extremely high fee in bank wire…

Extremely high fee in bank wire cashout.60 Euro pretty extreme.

Pretty fun wish it had more no deposit…

Pretty fun wish it had more no deposit bonus codes though

Ya its fun and they do pay just not…

Ya its fun and they do pay just not alot of options for free play

I love the way you play here slotastic…

I love the way you play here slotastic casino amizang game’s thrilling play keep up the good work stuff of slotastic casino!!!!

Love challenges

Love challenges more than just sitting here at the slot machine or the game All the missions and challenges

Easy to navigate casino

Easy to navigate casino live chat agents there to help and actually do help! Recommend playing at this casino!

Its easy and fun and an overall…

Its easy and fun and an overall pleasant experience!!!

There is no daily bonus

There is no daily bonus there is nothing that gives you incentive to play.

Its aweso.

Its. Pretty good gMe love it fast withdrWls as well

Great casino