Rileys

Don’t expect customer service here!

Customer service was the worst when I asked they correct a problem with the corsage I ordered. The owner was very rude to me and annoyed that I asked to have the corsage corrected.

place is a dump manger very rude one to…

place is a dump manger very rude one to avoid

Barbara’s customer service is…

Barbara’s customer service is excellent. Fantastic asset to the company. Very attentive.

Barbara was exceptionally professional…

Barbara was exceptionally professional she made my day wonderful at the Riley’s snooker club.

Best best service ever

Amber was the best service we have ever seen every time our glasses were empty she was straight over to see if we needed a drink legend status 🙌

Fun time here

Great experience Maggie was very helpful. Definitely recommend very fun

Tamara is so lovely and friendly

Tamara is so lovely and friendly. Very helpful and very smiley.

I got served by Brooke Pothecary and…

I got served by Brooke Pothecary and she was amazing and offered excellent floor service

Beth was fantastic service nice and…

Beth was fantastic service nice and quick and really helpful

great !

Zach was great !! The girls behind the till were FABULOUS!!!!!! Give them a raise !!

Derek amazing star Went to Riley’s chorlton this afternoon…

Went to Riley’s chorlton this afternoon with my grandchildren. Derek was really patient and helpful setting up their memberships.Had a great afternoon playing American pooland darts.Derek should win employee of the month award.

Lovely hang out spot for friends

Lovely hang out spot for friends. I went to the Harlow branch and got served by Gabby she was super friendly and helpful! We played darts and pool really fun Saturday afternoon!

Went to harlow Riley’s got served by inese and gabby

Went to harlow Riley’s got the girls were amazingly welcoming will defo be coming back just for the atmosphere they create.

Awful food & very rude staff

Went for a few hours expecting good things but genuinely it was horrendous firstly the staff are so rude there! It’s absolutely laughable that you have to be a member to even buy a drink anyone without a smart phone don’t even bother.. my friend couldn’t order food off my membership as he had to make one himself? When a friend joked to the staff member whether or not she was on commision we were told ‘ if you don’t like it leave’ . The food was over priced and wasn’t enjoyable at all.. the staff and food ruined what would’ve been a pleasurable experience.

Callum sorted our Christmas party out…

Callum sorted our Christmas party out so we could all play together as a group of 16. Callum offered us more time on tables but we went on to play darts His team were really attentive and provided excellent drinks service! Love Rileys Chorlton!

Day ruined by alarm and poor organisation

Family travelled from different areas of the north west to spend the day celebrating my dads (grandad) recent operation which means he can get out and about a bit more at Riley’s in Chester. Dad’s disabled and has hearing aides. After an hour the fire alarm sounded constantly for about 45 minutes. Dad really struggled and had to go outside take his hearing aides out and it’s pretty much ruined the day. The team at Riley’s did all they could to try and help but it was out of their control really. The alarm continued and continued and finally went off. It’s a real shame it ruined our big day. As I say - staff were great but this should not have been such a big problem to fix.

I am the captain of 1 pool team which…

I am the captain of 1 pool team which have now changed venues to Riley’s Cardiff the manager and staff are very helpful polite and obliging the table are excellent and kept in good order. Which is what you need to play 1st division pool. There are now 3 1st division teams playing from there which goes to show how good this venue is. I would recommend any team to play from Riley’s Cardiff.

Andy always helpful

Andy always helpful welcoming and happy/ smiling

I have had a lovely afternoon with …

I have had a lovely afternoon with my family and friends had beautiful food and drinks Derek the staff member was amazing could not do enough for us

Don’t bother

Absolutely ridiculous experience. A poor man’s flight club. There’s no going to the bar & just ordering. You have to stand there and faff for a good 10 minutes and every single member has to sign or you don’t get any drinks food etc. rubbish experience & a rubbish place.