Pelaa

Withdrawal not received

Good dayPelaa CasinoI withdrew money on the 16/12/2022. I have not received my money yet. I have send numerous emails and had not reply. I withdrew money before and had no problems. The casino asked me to withdrew my money as the will no longer be available in my country. No the email address is also not working.This is the worst service i have ever had.

I deposited money a few months ago…

I deposited money a few months ago don’t know their email so can’t even ask for a refund not happy

Pending withdrawal since October 2022…

Pending withdrawal since October 2022 and have verified everything they asked I’ve emailed so many times and they still have not paid me my money £1000 it’s ridiculous

Pelaa company is a scam bn waiting for…

Pelaa company is a scam bn waiting for my money since June and I kept trying to resolve the issue but nothing I’m due 217 and even emailing them are dreadful don’t reckonmend

Very good

Very good. This company is very honest.thank

Never got my bonus had to go to chat…

Never got my bonus had to go to chat and guy I was talking to on chat took ages and got my 25 % never still to this day never got my 20 free spins

it happens too me alot!!

it happens too me alot i get a email from 5 hours ago saying i have 30 free spins on a certain game i go and have a look only to find dissapointment .

What a shame really enjoy this website…

What a shame really enjoy this website let down by poor withdrawal process. Had no issues and then suddenly nothing for 4 weeks but they still will take my money on deposits.Update this has now been paid out today 08/11/22 so maybe my faith is restored I have another withdrawal outstanding now awaiting an update!

Support was kind and understanding👌…

Support was kind and understanding👌 One of my favourite casinos to play.

I had no other option but to withdraw…

I had no other option but to withdraw my winnings via Mifinity which Pelaa.com is associated with.My winnings are stuck with Mifinity whos customer service team is NOT responding. Verification of my account is constantly just pendingI thought Pelaa would be a trust worthy site but to not give the option to withdraw via debit card is disgusting.Im going on holiday soon and im desperate to withdraw my winnings.Im disgusted.

For the second time I have tried to do…

For the second time I have tried to do a new withdrawal and they now state my account need verified again & that master card did not except it. However the previous withdrawal went through??? Other then this issue the site is actually good just need to sort out their withdrawal issues

Another casino that doing everything to…

Another casino that doing everything to delay withdrawal.My account was verified few days ago after sending all documents requested.Withdrawals still pending where it should be instant for skrill.UPDATE:Now they ignoring my emails!£2000 still pending.Chat is a bot.UPDATE:Still nothing. Not even one email.UPDATE:Still nothing. Not even one word from them! Shocking manners!Will wait till tomorrow and then will report fraud.

Holding withdrawl for 4 weeks.

Was using Genesis sites just fine until recently. Now Pelaa have been holding a £10 withdrawal for 2 weeks. I keep getting the same rubbish from support under review blah blah. Its total rubbish. I have another £40 withdrawal being held for 1 week on another of their sites CasinoJoy. I used to enjoy this site now they are just theives. Ill stick with the more reputable sites I guess.Update still nothing. They arent even responding to emails any more. These guys are theives. Ive reported to Resolver and IBAS.Update 1 month has passed. 4 weeks later Pelaa are still not responding to my emails and still have my money in Casinojoy and Pelaa. They are theives. DO NOT TRUST! your complaint is currently being investigated no its not otherwise you would reply to my emails. You have been ignoring me for the past 3 weeks while keeping MY money!

Review

Goooooood awesome great

Better avoid.

Not to be trusted.

I am a big fan of genesis casino group…

I am a big fan of genesis casino group however my experience with Pelaa is slowly putting a sour taste in my mouthI requested a withdrawal on September 2 and its still pending all other genesis casinos would already have processed thisI tried the live chat option and its just a botthey need to stop making excuses and process withdrawals in the timeframe posted on their website.Update*** they now want me to verify my account which they say can take up to 72hrs which is frustrating cause now If they dont like the documents I sent them it will just prolong this process

Last review of this absolutely awful awful people…

Last review on this shame of a company to implore every single person who comes across this review please don’t join this site. I can not stress enough the drama headache lies false promises and disrespectful attitude you will get if you try and withdraw. It’s not even a huge sum of money that I withdrew and never saw 😂. The list of excuses 1. We need 72 hours 2. It’s with the relevant team 3. We have a backlog 4. It’s been escalated 5. We are unable to get a response from the relevant department…. For anyone who honestly is considering joint please don’t. It’s safe to say they have taken me for a complete mug stolen my withdrawal and are continuing to laugh at my efforts to get my money. You win Pelaa… disgusting thieves!!!!!Update: they have been expecting a response any minute now for over a week 😂 I wouldn’t hold my breathe. Pelaa let’s just admit your delay tactics are very visible but you have messed with the wrong one!!!!! I will not stop until you pay me my damn money. You can scam as many people as you please!!! I however will not be one of them.

Really bad casino stay away I won £320…

Really bad casino stay away I won £320 and I withdrew it they asked for documents I sent them and they said it will take 72 hours to get my winnings and it’s been over that and still not got anything all they are saying is that my pending withdrawal is under review and to make matters worse I was on a line chat support for about the 5th time and got told w I would hear back today and I didn’t hear anything

Requested a withdrawal of £2000 on the…

Requested a withdrawal of £2000 on the 09/05/2022 with Genesis casino for which i was asked for Enhanced due diligence documents i sent the documents and they were approved and my account verified my withdrawal was processed successfully on the 17/05/222. I then requested another withdrawal of £1500 on the 20/06/2022 which i won from depositing £200 from my previous winnings and 5 weeks later it has still not been processed they say my documents are still under review? Even though my documents were approved one month prior? And i have played using the same funds i withdrew from the Genesis group.. I have contacted support multiple times but just keep getting the same response they have everything they need my documents are under review that they do not know why it is taking so long and the relevant department will be in touch.. but today 24/07/2022 i still have not had any email update or even reason for the withdrawal taking so long. Not allowed to speak to the relevant department directly. I would like to know why just one month after my enhanced due diligence documents are approved and everything on my account verified they then feel the need to delay my next withdrawal by 5 weeks stating that my already approvedDocuments need reviewing again why was i not asked for this when i deposited the £200 on the 18/06/2022? What is the reason for taking weeks? And no communicationShocking shame because i actually really enjoyed the casino good layout and good selection of slots.. Dissapointing

I won a nice amount just waiting on…

I won a nice amount just waiting on withdrawal account verified all in the green easy to upload documents support friendly more than happy to boost a five star when withdrawal is finished from pending from pelaa casino withdrawal update payment received thanks you Pella 5star👍