Kingbilly Casino

I have been trying to get in contact with Kingbilly

I have been trying to get a refund from KingBilly Casino regarding deposits made after the new Dutch KSA remote gambling law came into effect (October 2021). At that time unlicensed operators were no longer allowed to accept Dutch players and many casinos offered refunds for deposits made in that period.I first contacted King Billy support @ in may 2024 explaining the situation and offering to resolve the matter amicably. After receiving no reply for months I escalated with a formal refund request including full transaction history to info@dama. I have re-sent the same email every month since then last one in today December 1th 2025. Result: zero response in over a year or so. No acknowledgment no refusal complete radio silence.I have now instructed my lawyer to proceed with the claim through official channels but I hope genuinely King Billy (Dama N.V.) would handle this professionally and avoid unnecessary legal costs for both sides.Very disappointed with this level of customer service and transparency from a casino that otherwise has a decent reputation. Ignoring legitimate refund requests for more then a year is unacceptable.Account: (ID ends with 268507)Amount in question: [€ 6599]Original refund request sent: July 2025 (still unanswered)I will happily update or remove this review the moment King Billy finally replies and resolves the issue.