Genesis Casino

This company ran away with my money

They went bankrupt owing me 12k GBP anyone know if there is any recourse? This is unbelievable up until the day they went radio silent they assured me the money is safe and on its way. Can I sue from the UK? They had a UK licence.

I credited my account for a bonus With…

I credited my account for a bonus With the bonus code and never got it! I thought maybe I needed to wager the deposit so played it then still nothing contacted customer service who toldMe that now the money has been played no bonus or spins can be added. Total rip off and constant emails.Edit. - in replyTo your response you’re right you can’t find my account because I deleted it after this fiasco.

Unbelievable how this company still…

Unbelievable how this company still operates ! I was robbed for £700 3 years back they were closed by the gaming commission between then and now but still no change ! Everyone experiences the same ! When is enough gonna be enough Vile scum

never ever trust this casino

never ever trust this site. My INR 300000 is stuck with this casino for no reason and they have closed the website and ran away from India

I made a withdrawal from casino lab on…

I made a withdrawal from casino lab on 27th November 2022 and still not receivedMy winnings happy to take money won’t pay out. I’ve sent numerous emails no reply can’t get them on phone or live chat as company closed down. Im taking them all the way. It’s shocking and I’m very stressed With this.

They dont keep to what they say at…

They dont keep to what they say at all made some earning from their online platform and they didt want to release it back to me at all after continuous emails I sent they wouldnt even reply on time. They wanted to hold on to my earning but got assisted by futuresaidcom and had my earning released to me. Was happy I didnt allow the pressure get to me because I was already tired of the stress they were putting me through even tho they are regulated in the UK and Malta. It is totally unacceptable but happy its all said and done now.

They stole my money i requested my 1130…

They stole my money i requested my 1130 rand payout when they decided to not let south Africans play anymore and until today never got my R1130 cant believe they scammed me

SCAMERS - No payment after huge win

Hi had a huge winning on there sister site Casino Gods on 10th Nov of £30000 I have not got any update since Dec 19th I have raised my case to the casino and to Genesis site as well however nothing has been done. They have no closed there operations and no updates as such. What is happening to my money and why they not responding. Been governed by UK gambling commission and Malta gambling authority does this give no protection to the players?

Spinit casino liked with genesis

Spinit casino liked with genesis. £2400 withdrawn 23rd November - 5 weeks ago! Will not process funds. I sent every document requested MULTIPLE times!! Kept telling me to be patient wait a little longer. Funds will be processed. In the final stages please be patient. Funds are getting processed. It’s been escalated! It’s been 9 days and I’ve not had a single email have the hundred I’ve sent! I’ve gone to IBAS askgamblers trustpilot and many more. They are ignoring eveyeone because they are closing the company in 2 days. How do I get my £2400?? User Id BellaRose21

I have been waiting for my withdrawal…

I have been waiting for my withdrawal since Oct 27. I attempted to withdraw twice before they banned me closed my account and confiscated my winnings! I have since written reviews on various sites attempting to get a proper response in addition to contacting their customer service. Customer service no longer responds to my emails and I will continue to spread word until a resolution is made. I encourage others with grievances to do the same!

I been waiting for the withdrawal 4…

I been waiting for the withdrawal 4 weeks now im gone do everything to get the money this is not normal you can keep peoples money!!!!!!Its the casino lab

Genesis Scam Casino

Deposited for couple months everything was good then few days ago go to withdraw and have been put on some responsible thing couldn’t withdraw asked live chat no action taken then they close my account with any notice or communication. Wouldn’t even bother with this casino scammers but love it when you deposit

Withdrawal

I won some money and have requested withdrawals on 23rd November. They are still pending and every time I contact them they say they don’t have a timeframe to give me.I have withdrew money from them before and never had any issues. Considering they say process time is up to 72 hours and now it’s been over 2 weeks is not acceptable!It has now been nearly 4 weeks and still no update. Constantly being told I will receive an update ‘very soon’ 4 weeks later and nothing!

Nightmare experience

Im writing this review after i tired of writing mails and mails to them. I won some money when I went for withdrawal they asked for documents for proof of fund identity and address... Ive submitted whatever they asked by mail and their website both. But again and again they were telling that they are missing something in my documents... And again I ve submitted my passport copy driving licence bank statement too. Yet it takes time more than processing US visa... Ive been using other websites such as lottoland.asia casinodays etc... They were faaaaaar betttttterrrr than this people. Such a nightmare experience for me ( will update here anything gets better)Edited on 08decToday my account was closed without giving any reasons. I think my money was gone...Dont fell trap in this website

Have they stolen my money?

Poor communication regarding funds I withdraw on 22nd November after trying to do a bank transfer due to them stating Natwest cardholders shouldnt transfer to cards (which I then got a message saying it must be the same way I deposited the money).It now seems to be in process but its been 2 weeks and nothing. No confirmation of refund not replying to emails and now Ive seen they are stopping operating in the UK!I wonder if they are just closing it down and taking my money and everyone elses? 🤔UPDATE.It is now 5th January and they still arent releasing the funds despite me needing to prove that nothing came into my bank account (delay tactics). Unfortunately Ive had to report then to the gambling commission and go through the lengthy process.Definitely look at a more reputable company before giving your money to these crooks!

Do not put money on this site they…

Do not put money on this site they didn’t credit my account the funds and on top of that they do not respond to emails. This is the most corrupt site I have ever played in total scam stay away from this site if you don’t want to have your money stolen.

Terrible Customer service

Terrible Customer service. I registered made a deposit ans cant play any games.It gives me a msg I am out of Thier area.I spoke to a Customer service agent nothing was resolved I then spoke to a Team leader who said he would speak to another person and get it resolved.6 hours later still nothing .They took my money with no issues but playing it is not an option.This is unacceptable and needs to be addressed.They dont care they got my money .Thats all they wanted.

been waiting over a month for a…

the withdrawal times and wait times are ridiculous any other casino processes the withdrawals within a couple of hours or at worst a week this site has had me waiting over a month and still hasnt been processed I WISH THIS SITE WAS FASTER WITH WITHDRWELS thats a huge downfall in my eyes the casino games are a good pick. but its ridiculas for waiting over a month for my winnings and its not just a couple of pounds £ its 10s of

absolute joke of a casino

absolute joke of a casino block you from your bonus funds and winnings with no good reasonthey are leaving the uk market but if they are still available in your country do NOT use them unless you want to be completely messed around and your money stolen from youI would just like to edit my review now genesis have replied.Locking a customer out of a bonus that prevents them from playing and then the bonus expiring is absolutely dodgy tactics whether its in the terms and conditions or not. You have no ground to lock my account which is fully verified. You just didnt want to pay out on any winnings STAY AWAY

excellent support

excellent support great library of games and frequent deposit bonuses.