Coins.game

3 months 3 different excuses CA$222K seized zero replies

Its been over 3 months since Coins.Game closed my account. They have not replied to a single one of my nearly 10 emails. Complete radio silence.And guess what — they changed their excuse AGAIN. This is now the third different reason theyve come up with.First it was KYC failure. Then it was impossible wagers. Now 3 months later theyre saying I violated their rules because I used the lobby feature in Pragmatic Play Live Blackjack to switch tables. Thats it. Thats the reason.Anyone who has ever played PP Live Blackjack knows theres a lobby button right there in the interface. Switching tables is one of the most basic normal things a player can do. Im definitely not the only one whos done it. The idea that this justifies seizing a players entire balance is laughable.And heres the kicker — some of my blackjack sessions were played in their own officially recommended rooms. They even had my winning celebrations displayed on their homepage at one point. But now suddenly all of it is a problem?They seized CA$222000. Everything. Blackjack winnings slot winnings including a max win on Sugar Rush 1000 and even my personal deposits. None of this should have been taken.I took this case to Casino Guru who reviewed everything and ruled completely in my favor. They found the casino had no valid reason to take my money. Their assessment was that Coins.Game was trying to blame their own shortcomings on the player. The casino refused to pay so Guru penalized them with 318000 black points. Their safety rating is now 1.2 — one of the lowest Ive ever seen. Please be very careful with this casino. If you win big dont expect to see your money.

I havent played coin sort yet

I havent played coin sort yet I was trying to get information about it to see if it pays out real cash ?

Have been using this website for a few…

Have been using this website for a few years now. Obviously lost more than that I won and now suddenly after trying to withdraw my money theyre asking me to verify myself. This doesnt make any sense at all as previously I was able to withdraw without any problem. Because their system wont allow me to add my middle name myself i had to send them an e-mail with a pic of my ID-card. They didnt allow me to partly remove my social number which makes all of this even more rediculous. New players I strongly advice you to find a better site. The interface is mediocre and other sites offer alot more games. They also charge 3 EUR + 3% on top of the total amount you are trying to withdraw never seen this on any website. The only reason why I am giving 2 stars instead of 1 star is the pace of which their customer support is available. They are friendly and stay professional but they arent of any help. A pitty.

Self excluded permanent and they reopened it

Im a real user of this casino I had a gambling issue so I asked my account to be closed and banned permanently months later I tried to reopen it and they opened the account for me and allowed me to lose more money.As soon as I started winning they closed my account and said that they legally had to close it They refused to refund any of my losses and also refused to withdraw the money I had in my account that I had won!Avoid these con men at all costs play somewhere else

Am I the only one experiencing that the…

Am I the only one experiencing that the website is down?Every time I enter the app it says error 1000....Can someone from the company explain what is going on?I want my money back also.

Multiple supports leading into misinformation and the deletion of my account.

I have been told that my account was blocked since the documents I have sent does not match the information given in my profile. I have stated that I myself would like a request of change in my profile by Planton and Daria through support yet I have been told of by Alexey that:In accordance with clause 6.1.1 of the Terms of Use the account shall be closed and winnings shall be forfeited:6.1.1 After uploading documents and providing information our team requires up to 48 hours to verify your account. If verification is unsuccessful we reserve the right to close the account and void all winnings.Yet I have specifically asked support that I myself have made multiple errors upon signing up which voided me from using coins.game entirely. My problem is that all 3 operators did not mention that: I will be at fault for giving false information yet I have specifically request a change of information in my profile before verifying through sumsub The policy didnt state that all changes are final upon the creating my page and finally I have been ignored after exercising my right of privacy and all data given must be deleted. I want to point out that: I did not self exclude myself in the site. Did not use vpns as a pass around. I did not abuse any slots or bonuses given to me. My total winnings tha I myself have been saving up which is around 160 USD so I can pay my concurrent debt after being hospitalize. I did not threaten any staff before being an active user. I have told myself that this site will help me yet it showed me how loopholes and of as such are used against you.I will be forwarding my experience to our national online games regulator PAGCOR to dismiss this site entirely within the Philippines network.Dwgen lvl 21

Again they are stopping my withdrawal i…

Again they are stopping my withdrawal i using my first since 2years account again scamming

Scammers and even after so much time spent

Scammers! I have played here a while but this is ridiculous. I have pictures to prove I won a mega jackpot on a slots game and if you read the transcript between myself and their staff they retold me the mega jackpot rules relayed the information from my winning spin that was in my gaming history and then said that I would NOT receive my payout because the trigger for the game is different from what the reels display.Which sounds like a major scam to me

Totally fake scammers fake fake…

Totally fake scammers fake fake everybody take care of this scammers when u deposit ok when u want withdrawal they will ask you for kyc than after one day block you account totally scammed platform

Hello

Hello Im writing to the customers of this casino because I need help. Can this casino be fully trusted? I have $22000 in winnings. To verify my account I need to deposit $100. Does anyone know if I deposit $100 for verification and will be able to withdraw the $22000 I won with non-essential funds?

Coins.game: $700000 Wagered $33000 Lost Sub‑2% VIP Kickbacks Many‑Sigma RTP Anomalies and a Casino That Hides Your History and Blames the Developers

Coins.game is not just mathematically abusive; it is institutionally irresponsible. After taking over $700000 in action from a high‑volume player producing a many‑sigma negative deviation from any honest 95–97% RTP model and returning less than 2% of that volume in VIP rewards their official response to a detailed RTP analysis was essentially: We dont set RTP we dont run the games talk to the providers. That is not support; it is an operator disowning the very outcomes it profits from.Here is the exact reply they sent to a multi‑hundred‑thousand‑spin RTP breakdown:Hell [sic] [Sucker]Thank you for sending your calculations but unfortunately this isnt something we can handle.The casino does not set the RTP of slots and does not process game rounds on its servers.All calculations are done on the side of the game developers so we cannot comment on your calculations or their accuracy.If you want accurate information its best to contact the game developers directly – they will be able to provide all the data and explanations.They took $700k in bets kept $33k in net losses and when confronted with the math their position is: We cant handle this we didnt do it go chase the devs. That is about as damning a self‑indictment as you will ever see from a casino.Financial and VIP MathFrom their own VIP staff and the VIP panel:• Total wagered: a little over $700000• Net loss: about $33000• Total bonuses credited (their claim): about $13000• VIP panel snapshot: $651574.91 wagered $4878.85 in bonusesThey market this as 39.4% of your losses. That sounds decent until you translate it into the only metric that matters: percentage of total wagering volume.Two concrete ratios: Using their $13000 claim: 13000/700000≈0.0186⇒1.86% of total volume. Using the panel snapshot: 4878.85/651574.91≈0.0075⇒0.75% of total volume.So after more than $700k wagered the lifetime VIP return is between 0.75% and 1.86% of coin‑in which is one to two cents in comp value for every dollar wagered in exchange for walking away $33000 poorer. Coins is trying to sell the idea that sprinkling $13k over months of churn proves a most rewarding VIP system; it does not.Against industry benchmarks: Land‑based casinos commonly target 20–40% of theoretical loss as comps for strong play which usually translates into several percent of coin‑in. Serious online/crypto operators stack rakeback cashback weekly/monthly offers level‑ups reloads and host comps so that high‑volume players effectively see multiple percent of volume back.By those standards Coins.games sub‑2% effective return on $700k of volume is an extreme low‑end outlier not a generous VIP structure.RTP and Variance: Why This Isnt Just UnluckyCoins.games support line is sorry luck hasnt been on your side and we wont try to explain randomness. In plain terms they do not want anyone to put their numbers into the same stochastic framework casinos themselves use to predict hold and theoretical win.Here is the model they want you to forget: Each spin on a game g is a random variable X_(gi) (net return per unit wager) with expected value μ_g≈〖RTP 〗_g∈[0.950.97] and variance σ_g^2. Total spins across all games are N=∑_g▒  n_g with N in the 5×10^5 to 10^6 range for this dataset. The blended RTP is μ_agg =∑_g▒  n_g/N μ_g and the blended variance is σ_agg ^2=∑_g▒  n_g/N(σ_g^2+(μ_g-μ_agg )^2). The empirical RTP is μ ̂_N=1/N ∑_g▒  ∑_(i=1)^(n_g)▒  X_(gi).By the law of large numbers and the central limit theorem once N is in the hundreds of thousands you are in the regime where μ ̂_N≈μ_agg ±σ_agg /√N. At N≈500k-1M that standard error term is tiny so the long‑run mean should be glued to μ_agg for honest 95–97% RTP games.Yet the realized RTP here sits well below any plausible μ_agg and stubbornly stays there as N grows producing a z‑score:Z=(μ ̂_N-μ_agg )/(σ_agg /√N)in the 6–8σ range even under extremely generous volatility assumptions. That is not a bad run; that is a smoking gun that the process experienced by a real player does not match the neat RTP numbers on the marketing pages.Their Not Our Problem DefenseNow reread their reply:All calculations are done on the side of the game developers so we cannot comment on your calculations or their accuracy.Translation:We are just a storefront taking a cut of every bet; if the actual distribution of outcomes on our site looks nothing like what we advertise thats someone elses problem.In any serious jurisdiction that answer would be a regulators dream exhibit.

I have been a VIP player at Coins.game…

After some initial frustrations with support delays and bonus processing Coins.game really stepped up and turned things around for me as a high-roller. I’ve wagered nearly $700k over the year with recent activity hitting $100k+ and frequent $8k-$10k deposit sessions and I felt undervalued at first due to slow VIP responses and unfulfilled holiday bonus promises.But after escalating my concerns the administration team came through with a generous $2000 New Year’s bonus—exactly the kind of meaningful gesture I was hoping for with fair wagering requirements that let me enjoy it without hassle. My VIP host Alexa has been fantastic throughout: professional quick and genuinely helpful. The platform itself is solid—great selection of games smooth crypto deposits/withdrawals and competitive rakeback/cashback that adds real value for consistent players.Overall I’m impressed with how they listened to my feedback and made it right. If you’re a serious player looking for a crypto casino that rewards loyalty give Coins.game a shot. 5 stars!

Terrible Customer Service

Terrible Customer Service The system cheats and when you bring it to admins attention with proof they are dismissive they will refuse to acknowledge the issue and they wont reimburse or compensate in any way. (An Example of Evidence... I Supplied screen shot of a 50c win to be multiplied by 3 I received 10c. This happens all the time I captured it supplied the relevant information and they still denied it happened.) This developer is dishonest the game is rigged. They will randomly deduct money from your balance and claim it was won with Bonuses to even after substantial deposits and playing with your own real crypto. I believe they are scamming everyone who plays. I havent even mentioned the amount of Unplayable Bonus spins you will receive if youre Australian.This is Just my opinion from personal experience. I dont need a reply to this review as they refuse to admit liability to everyone who has complained about a problem here anyway...Just posted to raise awareness.Beware!

The worst casino Ive ever encountered

The worst casino Ive ever encountered. The only decent thing about them is their withdrawals. They do it quickly but only if your turnover is under $2000. If you start winning large sums they immediately force you to go through verification. It would be great if this verification were fair but unfortunately its not. You only get one try. If you dont write your name in capital letters and submit a verification request theyll block your account and confiscate all your money leaving you no way to get anything back. This is the worst of the worst; I strongly advise against visiting this place.

Scam casino bonus you are given your bonus that you cannot okay with till you rollover it 35x

The casino gives you a bonus when you deposit and you have to rollover your deposit plus the bonus amount 35x BUT YOU CAN NIT USE THE BINUS AMOUNT TO GAMBLE WITH ONCE YOU LIAE YOUR DEPOSIT YIU HAVE TO DEPOSIT MIRE MONEY IN IRDER TO REAL EASE THE BONUS FURST GUVEN YIU

its a scam deposit crypto earn 150 usd…

its a scam deposit crypto earn 150 usd and blocked my account. they wont pay just block. i hope this casino shutdown forever its a real scam

Coins.game games are stable and load…

Coins.game games are stable and load quickly on both desktop and mobile. The slots have an appealing design and the convenient deposit option with cryptocurrency particularly USDT makes the experience even more enjoyable. Overall the experience was positive and I recommend it to both beginners and experienced players.

Ive tried a few similar sites

Ive tried a few similar sites but this one feels more balanced. The design is neat everything runs smoothly and the games dont lag or crash mid-round. I like how easy it is to navigate - nothing feels cluttered. Support actually answers in chat which is rare. A couple of small bugs but nothing serious so far.

This site is totally scame please dont…

This site is totally scame please dont deposit and play this site‎The monitoring service has detected that you are the owner of more than one account which is prohibited by the site rules:‎‎3.1. You may only register (sign up) and use one account on the website.‎‎3.2. Only one account may be used per household IP address and computer or device. If two or more users live in the same household and use the same IP address and computer or device we must be informed in advance by the owners of the relevant accounts.‎‎3.3. If you register or attempt to register more than one account for any reason we may block or close any or all of your accounts at our discretion. We may also cancel all bets that were placed on duplicate accounts block bonuses and gifts and cancel withdrawal requests. In addition any income winnings or bonuses received or accrued during the lifetime of the duplicate account will be confiscated from you.‎‎As a result your account has been permanently blocked.‎‎I dont have any other accounts and if I do please show me some with the IP address.‎Ive made seven deposits now and they havent come out any time.‎‎I made a deposit and won $600.‎‎If I have made any mistake in any of this please show me. I want to know what my mistake is.‎‎Its a bit like we put money in your casinos to win and you block the account.‎‎If I have made any of these mistakes show me. I am ready to answer.‎Answer ‎If that was the case why didnt you block my account when I deposited seven times?‎You still closed even after I deposited seven times.‎You blocked my account only when I won money.‎‎I made the deposit from a single account because I didnt have a crypto account.‎‎I apologize for that mistake and would like to unblock my account again.‎‎Now I will deposit again from my own account. This was my friends account.‎‎And I dont have any other IP address I only have one mobile.‎I use the VPN my brother-in-law uses.‎Please give me another chance and reactivate my account.‎I dont have any other duplicate accounts either.‎I created an account from a link my friend sent me.‎I have nothing to do with my friends account.

A simple and fast way to play with cryptocurrency

I tried Coins.Game mainly because of the crypto payment option. Registration was simple and I was surprised how fast USDT deposits showed up in my balance. I tested a small withdrawal first – it reached my wallet in under 15 minutes. The site runs smoothly on mobile too which I appreciate