Casino Guru

Excellent service

Excellent service. This is a pretty awesome platform. I didn’t know where it who to turn to but I knew there had to be something or someone online that could help me get a resolution. And they did just that!!! Good job you guys are awesome

Casino guru helped me alot by showing…

Casino guru helped me alot by showing me the best of bets sites & also provided me with welcome free bonuses.

Like the fact that you guys rejected my…

I didnt Like the fact that you guys rejected my reviews like three times Im trying to get a bonus for doing it and you guys are delaying the process by doing that Thats very ignorant

I am very grateful to Casino Guru for…

I am very grateful to Casino Guru for their help. I had a problem with a delayed withdrawal from an online casino and I was very worried that I might not receive my money.After opening a complaint the Casino Guru team handled the case professionally and fairly. They kept the complaint open and followed the situation until the casino finally processed my payment.Thanks to their help I successfully received my winnings. I really appreciate the work they do to protect players and make casinos act responsibly.Thank you very much for your support and dedication. I highly recommend Casino Guru to anyone who has a problem with an online casino.

Not reliable - sides with Casinos

Edit: This review is being reposted because my initial review was removed. It seems Casino Guru does not appreciate criticism but I believe players should be able to share their honest experiences.In my experience Casino Guru sometimes helps resolve relatively simple cases. However many of these situations appear to be the type that would likely resolve on their own once the casino eventually processes the request.My bigger concern is with the reliability of their casino trust ratings. I have been playing at online casinos for many years and have seen some very questionable operators receive surprisingly high trust scores on their platform despite a constant flow of player complaints.One example is Cashed Casino. If you look at player discussions many people repeatedly question why the rating remains high. The complaints about this casino never seem to stop many reviews are negative and players frequently report that emails to customer support go unanswered. Despite this Casino Guru often appears to defend the casino rather than reconsider the rating.This is of course my personal opinion based on years of experience playing at many different online casinos. Because of this I would recommend that players do their own research and not rely solely on one review platform when deciding where to play.Edit to response to casino: expected you to answer exactly this about Cashed Casino. This casino has malicious behaviour towards players by delaying payouts until exactly 14 days and they ignore customers. It’s been like this for over a year now. While the cases get resolved by themselves because they eventually pay exactly after 14 days not to get in trouble does not justify their mistreatment. Your response just goes to prove my point. The reviews on your own site say exactly the same. Delayed payments until exactly 14 days and inexistant support. My case was resolved because they paid after 14 days. You also mark cases resolved when players stop responding because they see no point continuing. Not because you did anything about it. Would not recommend or use your services again. You arranged to have my first review removed because it’s true and everyone can see it.

If you ever have an issue with any online casino I strongly recommend taking your complaint to Casino Guru.

If you ever have an issue with any online casino I strongly recommend taking your complaint to Casino Guru. Jana in particular is outstanding at what she does. When a casino tried to delay or avoid paying me. She went to bat for me. I’ve dealt with many casinos that stalled payouts or refused to pay altogether and Casino guru has always been the place I go for help. The team consistently steps in to push the case forward and got real results. Casino Guru is excellent and they know exactly how to handle these situations and they get things resolved when no one else can.

They supported me with a problem with a…

They supported me with a problem with a withdraw with a casino. They contacted with them and It got resolved thanks to them.Truly recomended

Top company!

Top company!! They have helped me with a couple of online casino problems and been able to resolve matters quickly and efficiently. Would definitely recommend using them for this purpose and its free. Really appreciate your hard work and help 🙏🙏

Excellent mediation service that really works

I’ve now used Casino Guru’s complaint service more than once and each time they handled the situation very professionally and effectively.In my most recent case a casino verification process was taking unusually long and communication from the casino had stopped. After submitting a complaint the Casino Guru team reviewed the case quickly asked clear and relevant questions and brought the casino representative into the discussion. Thanks to their involvement the issue was resolved and my account verification was completed. My withdrawal was then processed successfully. All within a day of the complaint being approved.What I appreciate most is that the team remains neutral focuses on facts and communicates clearly with both the player and the casino. The process is transparent well-structured and completely free for players.It’s reassuring to know that there is an independent platform that can step in when communication with a casino breaks down. Based on my experience Casino Guru provides a very valuable service for players and helps resolve disputes in a fair and professional way.

Complaint Handling Not Fair – Mediator siding with casino

Im starting to think some casinos pay Casino Guru to not ruin their image as they dismissed real and documented facts to protect them. Beware of high rated casinos on Casino Guru.I submitted a complaint regarding a SpinGranny where I requested a permanent account closure to stop gambling. My request used the exact words “stop gambling” and “permanently/forever” in line with the casino’s own Self-Exclusion policy.Casino Guru reviewed my case but dismissed key facts claiming I never explicitly said “self-exclusion” or “gambling problem” despite support failing to clarify my request and treating it as a self exclusion.The account had been reopened within 24 hours violating the 7-day cooling-off period and I subsequently lost €5000.My main concern — the casino ignoring responsible gambling procedures and failing to protect vulnerable players — was not addressed. I am escalating this to the relevant regulatory authority and my bank as there was a clear breach and failure of duty of care.I hope this helps other players understand that complaint handling wont fully consider duty-of-care violations. Casino Guru will ignore clear and documented facts and only want 1 specific word to trigger Responsible Gambling which is not what RG is supposed to be there for.RG protections are meant to protect vulnerable players not just act as a trigger word. If a player signals gamblimg problems their requests should trigger strict RG measures. Yet they turned a blind eye to the casinos written policies.The conclusion was very one-sided and dismissive focusing on past messages and not on what happened on the dates in question. They never addressed the facts of my complaint at all.I am very disappointed with my how complaint was handled. I asked for a 2nd reviewer to check my case as the breach is clear and documented and I also have documented proof of addiction but they closed the case completely dismissing my side. His The focus was on what they deemed would favour the casino and not on facts and what happened.I kept saying in my comments they are not addressing my issue - the 7-days cooling off period not applied as per casinos T&C my account was reopened inappropriately and I lost €5k right after in just 2 days as a result. They kept ignoring my comments despite providing proof and relevant facts making the complaint feel dismissive and one-sided. Very disappointing from a portal that is supposed to help players. SpinGranny is a new casino and highly rated on Casino Guru despite questionable RG practices. Do not trust their ratings. I left a bad review on Casino Guru and they rejected it because of my complaint. Ive only stated proven truth.

Its an ok site they do let up reviews…

Its an ok site they do let up reviews so i give them credit for that. But the ratings on most casinos are a joke i find the lower rating casinos better i won more with lower rating casinos funny that not that this honest review will be left up

Thank you casino guru! finally after 3 weeks of frustration…

I finally after 3 weeks of frustration going round and round getting nowhere I went to casino guru and together we were a force to be reckoned with! And I got my winnings

I used Casino Guru to file a complaint…

I used Casino Guru to file a complaint against an offshore casino that uses predatory software traps. The casino intentionally allows players to place bets over the bonus limit without any technical warning only to confiscate the winnings later when you try to withdraw.While Casino Guru rejected my complaint by hiding behind the casinos fine print and calling this an industry standard I initially accepted their strict black-and-white mediation rules.However what is completely unacceptable is that Casino Guru then actively DELETED my honest review of that casino. My review contained no foul language; it simply warned other players about how the casinos software is deliberately designed as a trap. By removing legitimate factual warnings from players Casino Guru acts as a shield for shady unlicensed casinos rather than an independent advocate for player safety. They censor valid opinions to protect the ratings of the casinos. You cannot trust the review scores on their platform if negative experiences are quietly erased.To respond to below:My review never claimed the €5 rule wasnt in the T&Cs. My review specifically warned players about BetNinjas predatory software design. The fact that their system actively allows players to place bets over the limit across multiple games for hours without a single technical restriction or warning is a deliberate trap designed to void balances only after a player wins.Modern fair casinos automatically block bets that violate active bonus terms. BetNinja intentionally does not. Warning other players about how this specific software operates in practice is a factual honest player experience not misleading information. By deleting my review you are preventing players from knowing how this system is built to trap them. You are protecting the casinos rating not educating players.

Casinoguru is one of the most trusted…

Casinoguru is one of the most trusted site to solve our complaints and to show the best bonus I ask everyone to support this site . When these type of sites are encouraged. Casinos are more afraid to cheat anyone thanks casinoguru for solving the issues

The best service

The best service

Redacting too many non-sensitive…

Redacting too many non-sensitive messages thus no way of knowing how the case was resolved. This site is not for the player its for the casinos.

They helped resolved an ongoing…

They helped resolved an ongoing situation I’ve been in for nearly a year. This was the first time I actually got help with it. Highly recommend for anyone having issues!

A decision completely disregarding Casino Gurus own Fair Gambling Codex

At first they (Michal) seemed to be helpful in complaint resolution quick communication trying to negotiate on my behalf....I had high hopes and it seemed to be a professional AND unbiased arbitration service - I truly appreciated the approach and the communication - in the beginning.Especially considering that my case was (and IS) adamantly clear reading Casino Gurus Fair Gambling Codex max bets page our position section: ...........fair-gambling-codex-for-casinos#max-betsHowever in the end Michal (1) completely disregarded one of my complaint reasons (offer specific terms included no max wager which I proved with a screenshot) I based the complaint on (without any response clarification reasoning). Moreover (2) Michal changed the result in the very last second without any open communication in advance towards me (so I can respond properly) - based on an unjustified reason which is completely against whats included in Casino Gurus Fair Gambling Codex - to side with the casino.My biggest concern is the above that (3) the decision made by him completely disregarded Casino Gurus Fair Gambling Codex and the below statement/position in it for max bets section which is relevant for my case: If software enforcement is not possible each case should be judged separately so that only players who have broken the rule KNOWINGLY and SYTEMATICALLY to gain an ADVANTAGE are punished.In my case software enforcement was not implemented at the casino and Michal confirmed that the mistake I made was NOT knowingly made (I would be the stupidest person in the world to KNOWINGLY increase the bet amount over the limit by 0.75 cents for the very last bet to 7€ instead of 6.25€ - of an 539 bet/2625 EUR rollover.)This provided me no advantage and was CLEARLY a mistake human error what Michal confirmed in writing. Also the mistake was not systematic AND provided me zero advantage and from the circumstances its obvious that there was no intention to gain ANY advantage (which also has been confirmed by Michal).So in short I made an obvious human error not knowingly (yes I knew about the generic rules abt. max wager - even if the offer specific terms included no max wager but the mistake was not knowingly made) non-systematically with gaining no advantage at all - completely aligning with Casino Gurus position on Fair Gaimbling Codex / Max Bets section - and Casino Guru (Michal) still sided with the Casino for the reason that I should have known the rules (yes I knew the rules) because of a previous matter.Moreover when I very politely contacted him about this via email he copy-pasted his last post in a reply email without any additional reasoning given.I am very disappointed as while an Against Fair Gambling decision would not have gotten my confiscated money back it would have been a fair resolution based on Casino Gurus own Codex.As a summary I recommend using a different arbitration service which is following their own Codex is unbiased and does not favor casinos without a reason - or at least if Michal gets your case ask for a different Specialist if possible.Still thank you for the effort given I understand this is a free service - its a shame that they are not even following their own Codex.

They Always Take Casino side.

They Always Take Casino side.. Very Slow Process From their side.. always demand Multiple Documents From Players Not A single satisfaction Answer or Document Answer From Casino side.. iif we deposit Win Verification Bonus ETC ETC How Always Players wrong my Experience with casino guru not too good.. in Last we invest money in casino and if we win casino should give it... its all GIVE AND TAKE principal

Problems with withdrawals in online casinos

If you have a problem with an online casino: withdrawals not being processed or any other issue Casino Guru will help you. Thank you very much Casino Guru for your support.