Canasta Palast

It is so annoying to play there

It is so annoying to play there. Tech glitches always esp. at night. Just now again. A human leaves the game prematurely and the computer repeats the same move (puts out a group of cards takes it back puts it out takes it back) for minutes hours if you the remaining human wouldnt quit. Of course (!) you then get punished having to wait 5 minutes before you can play a new game because the system says you quit the game. Of course you only quit because there are the tech glitches and yes I have tried waiting it out far more than two minutes. One time this happened I waited for about 10 minutes! The computer player would still be putting the cards out and take them back if I had not turned off the computer at some stage out of frustration! And you pay for this! I pay 4.99 € per month and again and again face this problem! Plus you get insulted people play with you who dont look what game theyre joining and do not give a darn whether you have started a sequence game but they keep playing a normal canasta game (card groups only). Also if you then leave of course YOU are the one punished! The customer service staff says you can report people who dont play according to the rules or insult you BUT that doesnt help you in any way. You still need to finish the wrong game or quit and get punished with having to wait 5 minutes to play! PLUS I used to make screenshots of people insulting me outside of a game; they cant insult me during a game anymore because I turned the chat off. So some do it afterwards for no reason may I add I just play the game. So I used to make screenshots to report this to the customer service. Also I reported said tech glitches. Because then I would at least get my chips back! BUT of course they changed it. You can now not send any e-mails to them with attachments! Sadly I have to say once again dont play here at least not using (and paying for) the premium version. It is so annoying and having said that you are entitled to a refund if the tech doesnt work in my country but they dont care!